These Terms and Conditions outline the agreement between Eleva Care & Recovery and the individuals or families who access our services. By engaging our support, you agree to the terms set out below.
1. About Our Service
Eleva Care & Recovery provides in-home support services designed to assist individuals with everyday tasks, companionship, and recovery related needs. Our services are focused on low risk, non-clinical support and general daily living assistance.
Where specialised care is required, we may work in collaboration with qualified nurses or experienced external carers.
2. Nature of Care Provided
Our services are designed to support, not replace, medical or emergency care.
We do not provide emergency medical treatment or high intensity clinical services. If a medical emergency arises, clients or families should contact emergency services immediately.
We provide assistance with daily living activities such as light household support, meal preparation, companionship, simple routines, shopping assistance, and community access support.
3. Client Responsibilities
To ensure safe and effective support, clients or their representatives agree to:
Provide accurate and complete information about care needs and health conditions
Inform us of any changes in health, behaviour, or circumstances that may affect care
Ensure a safe environment for support workers during visits
Treat support workers with respect and dignity at all times
4. Service Scheduling and Cancellations
Appointments and support visits are scheduled in advance.
Minimum 2 business days’ notice via text message is required for short notice cancellations. If less than 2 business days’ notice is provided, may result in a full fee depending on the circumstances.
For weekly agreements, either party may end this agreement with 2 weeks’ notice in writing by email. The notice must include the final date of service and confirmation that all outstanding invoices will be paid.
Eleva Care & Recovery reserves the right to adjust or reschedule services where necessary due to staff availability, safety concerns, or unforeseen circumstances.
5. Fees and Payment
Service fees will be agreed upon prior to the commencement of support.
Invoices will be issued according to the agreed schedule and must be paid within the stated payment terms.
Failure to make payment on time may result in suspension of services until outstanding amounts are resolved.
6. Staff and Subcontractors
Eleva Care & Recovery may provide services directly through Camila or through trusted support workers, nurses, and subcontracted carers.
All individuals involved in service delivery are selected based on experience, reliability, and suitability for providing respectful in home support.
7. Privacy and Confidentiality
We respect the privacy of all clients and families.
Any personal information collected is used only for service delivery and care planning. We do not share personal information with third parties unless required by law or with client consent.
All staff and contractors are expected to maintain strict confidentiality at all times.
8. Limitations of Service
Our support is designed for non clinical, low risk care.
We do not provide:
Emergency medical services
High dependency nursing care without qualified clinical staff involvement
Services outside agreed scope without prior arrangement
9. Health and Safety
Clients agree to provide a safe working environment for all support staff.
If a situation is identified as unsafe, Eleva Care & Recovery reserves the right to pause or stop services until it is resolved.
10. Changes to Terms
Eleva Care & Recovery may update these Terms and Conditions from time to time. Updated versions will be made available to clients when changes occur.
11. Contact Information
If you have any questions about these Terms and Conditions, please contact us directly
Eleva Care & Recovery
Email: info@eleva-care.com.au
Phone: 0452 458 416
